At Sparkle Gems, we want you to love every piece of jewelry you purchase from us. If you’re not completely satisfied with your order, we’re here to make the return process as smooth and convenient as possible.

30-Day Return Window:
You may return your items in their original condition within 30 days of delivery for a full product price refund. All returns must be unworn, undamaged, and in their original packaging to be eligible.

How to Initiate a Return:
To start a return, please contact us directly at [email protected] or call us at +1 (310) 555-0267. Provide your order number and a brief description of the item you wish to return.

Once we approve your return, we will send you instructions on how to ship back the item safely.

Refund Process:
Your return will be processed promptly upon receipt and approval of your item. The amount will be refunded to your original method of payment within 5-10 business days.